LAUNCHING 2027 · BUILT ALONGSIDE A WORKING AGENCY
North West Office Estate Agent Platform
A better start.
For every tenancy.
Less paperwork for tenants. Fewer update calls for your team. Applications and references are handled online, with live progress tracking that lets applicants see where they stand—all alongside the CRM you already use.
Website + Platform from £199/month · No per-user charges
One application.
A clear way forward.
Capture tenant and referee details at the start.
Email a request so referees can complete their reference online.
Help tenants see where their application stands.
Progress tracking is working in the current agency test. This illustration shows the journey, not a live application.
Less repetition. A clearer process.
Less paperwork.
Fewer “any update?” calls.
FOR YOUR TENANTS
An easier first step
Apply online, without printing forms, filling them in by hand and scanning them back. One guided application gets the onboarding journey started.
FOR YOUR TEAM
References, without the paper chase
Reference requests start from the details supplied in the application. Referees complete their reference through the website, keeping the information together for your team to review.
FOR THE JOURNEY
“You can track it in your portal.”
Live tracking lets applicants check where they are in the process. Give them one place to look for updates, helping your team spend less time answering routine calls and emails. Tracking is working in the current agency test.
Fits around your agency
You don’t need to replace your CRM to improve onboarding.
NWO concentrates on the practical steps between the first application and the next stage of your tenant journey. Keep your current CRM for the wider agency work it already handles.
NWO is not yet a full estate-agency CRM. Working alongside your CRM does not imply a direct integration; any connection or data transfer is assessed and agreed separately.
Your front door. Our hosted platform.
- Your agency website, on your own domain.
- An NWO-hosted onboarding workspace for your staff.
- Application information and documents kept together.
- Central software updates managed by NWO.
One clear launch package
Your website.
Your onboarding tools.
One NWO service.
For independent estate and letting agents who want an easier application journey, with practical support and straightforward pricing.
A fee you can plan around
Clear package pricing with no per-user charges for the platform. Optional upgrades or extra services are quoted separately. Prices may be reviewed; any change will be communicated before it takes effect, under your agreed service terms.
Microsoft licences and other third-party charges are separate and may change with provider pricing. Final launch scope, setup, migration and any bespoke costs will be confirmed before you commit.
Website + Platform · 2027 launch
No per-user charges.
- Agency-branded website on your own domain.
- NWO-hosted onboarding portal and staff accounts.
- Online tenant applications.
- Emailed reference requests from application details.
- Tenant application progress tracking.
- Onboarding document organisation.
- Hosting, backups, support and central updates in the planned package.
Register interest now. No payment or purchase commitment required.
Room to grow, with scope agreed upfront
More of your agency admin, in one place.
Statements & invoicing
Already built: integrated rent, tenant and landlord statements connected to an easy-to-use invoicing system. Keep your statements and invoices together in one place, as part of the platform launching in 2027.
Outlook at cost price
Microsoft Outlook can be included in your setup at the cost of the required licence, with no NWO licence markup. The separate charge is shown in your proposal.
Utilities referral opportunities
Explore optional utilities referrals that may earn your agency commission. Availability, eligibility and payment depend on partner terms; income is not guaranteed.
Built from real agency experience
Get the basics right.
Then build on them.
We’re developing and testing alongside a working estate agency, focusing on applications, reference requests and working progress tracking ahead of the shared platform’s 2027 launch.
Our longer-term ambition is an NWO CRM that follows the tenant from first application to active tenancy. Full tenancy management, e-signatures and further automation are future developments, with no release date or Pro tariff promised.
A few things you may want to know.
Can we keep our current CRM?
Yes. NWO focuses on onboarding alongside your existing system. It is not yet a full CRM, and direct integrations are not assumed. Tell us what you use so we can agree how the workflow would fit.
Does progress tracking already work?
Yes, tenant application tracking works in the current agency test. The shared public platform is planned to launch in 2027; final launch features and timing will be confirmed before activation.
Does it all start with one application?
The initial application provides tenant and referee details for the onboarding record and emailed reference requests. Further information or documents may still be needed as the application progresses.
How are references handled?
Requests are emailed using the application details, and referees complete their reference through the website. There is no need to print, hand-fill and scan the reference form back. Your agency reviews the information and follows up where needed; reference collection does not mean automatic approval or instant credit checks.
Do you charge for every member of staff?
No. NWO’s platform package has no per-user fee. Microsoft licences and other third-party services are separate and follow their own licensing terms.
Will our NWO package fee increase?
Prices may be reviewed over time. We will tell you about any change before it takes effect, under your agreed service terms. There is no lifetime price freeze. Extra services are quoted separately, and Microsoft and other third-party prices may also change.
Are statements, invoicing and e-signatures ready?
Integrated rent, tenant and landlord statements and easy-to-use invoicing are already built into the platform, ahead of the planned 2027 launch. E-signatures and a fuller CRM remain future developments.
Let’s make onboarding easier
Give your next tenants
a better first experience.
Tell us where your current process gets stuck. We’ll discuss your website, existing CRM and onboarding needs, explain what can be demonstrated and outline your 2027 package.
Please don’t include tenant or applicant personal information. Privacy policy.